Webinar Training

P2 Enterprises offers the following programs in webinar format, utilizing whatever webinar platform the client prefers (Adobe ConnectPro, DimDim, Genesys, GoTo Meeting, Live Meeting, Lotus SameTime, Webex, etc.). All participant materials are included and the webinars are all 1-hour in duration (unless otherwise noted). Please contact us at (773) 404-8960 or [email protected].

• Define accountability and effectiveness and identify their significance to your role at work
• Identify the importance of delivering high quality, timely work and its impact on the organization
• Demonstrate how to accept responsibility for decisions made and actions taken no matter the outcome
• Define effectiveness and its significance to the organization
• Learn a tool for assessing your own strengths and development areas
• Apply active listening skills when receiving feedback
• Set SMART goals to achieve new results
• Identify methods to source solutions for changing behavior based on feedback received

• Learn the cost for making a poor hiring selection in terms of actual dollar amount as well as time wasted
• Craft an interview tool that will help identify the technical skills required to perform the job effectively
• Craft an interview tool that will help identify the performance skills (habits, approaches, etc.) required to perform the job effectively
• Recognize the difference between effective and ineffective interview questions and which ones are the best predictor as to the best candidate
• Have a legally defensible interview system in place that gives you the best hiring decision

• Learn a tool for understanding generally what the customer wants (“voice of the customer”)
• Identify more specifically the customer’s critical requirements
• Understand how to measure current performance in line with customer requirements
• Define “process” and determine what elements constitute all “processes”
• Learn the importance of brainstorming and the various ways to utilize it as a tool for improvement
• Understand tools necessary for putting new processes into place and maintaining them

• Learn the importance of being on time, using waiting time as a tool, being efficient
• Know the appropriate time, place, and manner to discuss business and business colleagues
• Utilize the telephone and voice mail as effective business tools
• Learn tips for using email to best advantage and learn the traps to avoid
• Know when and how to behave when you're entertaining clients and colleagues

• Demonstrate writing that is clear, complete, and concise, while maintaining your natural style
• Learn three steps for writing: pre-write, free write, and rewrite
• Learn to mind-map and to profile your audience prior to writing

• Build confidence in your choice of words, spelling, and punctuation
• Practice editing and proofreading to ensure your message's clarity
• Learn to apply all business writing and proofreading rules to email correspondence

• Learn the connection between change, resistance to change, and stress
• Identify your current strategy for dealing with change: why you resist and how you demonstrate it
• Identify other strategies for dealing with change; understand the pros and cons of all strategies
• Create an action plan for handling future changes more effectively

• Identify the specific behaviors that lead to ineffective meetings so you can guard against them
• Understand the various roles necessary for an effective meeting (leader, scribe, timekeeper, group member, and facilitator) and the responsibilities each needs to perform before, during, and after the meeting
• Learn ideas for creating appropriate documents to maximize meeting effectiveness
• Strategize for using meetings to brainstorm and problem-solve
• Learn a 3-step process for planning for, executing, and following up on meetings to ensure productivity

• Understand what constitutes conflict, when it is necessary, and how to use it productively
• Differentiate between conflict, misunderstanding, and disagreement
• Realize the importance of “position” vs. “interests”
• Understand the five conflict resolution strategies and the pros and cons of each
• Put it all together to “problem-solve” conflicts with others

• Learn the difference between delegation and abdicating or "dumping"
• Identify reasons why delegation is important to individuals, managers, and organizations
• Understand the obstacles to effective delegation and create solutions to overcome those obstacles
• Learn the issues to consider and questions to answer before delegating to a staff member
• Learn and practice a 6-step delegation process and the specific skills required in each step

• Learn how various behaviors can be categorized within a predictable framework
• Learn how differences in communication preferences can create relationship tension
• Understand how your style is perceived by your clients, customers, and co-workers
• Learn what behaviors are preferred by types different from you and how to approach others
• Adapt your own personality in a way that will reduce tension and increase cooperation and trust

• Using the subject field to best advantage
• Utilizing the proper level of formality with your email audience
• When to utilize "cc", "bcc", "reply", "forward", etc.
• Tips regarding formatting, attachments, and emoticons
• Appropriate response time (balancing courtesy with an impulsive response)
• Understanding the permanent and legal nature of email
• Understanding and respecting confidentiality issues in email

• Build an awareness of your personal senses, feelings, intentions, reactions, and behaviors and their impact on others
• Understand how we judge and appraise our own performance (and the performance of others) based on how emotions are expressed
• Identify how and when emotions are and are NOT productive in the workplace
• Learn what options are available rather than surrendering to habitual, unproductive knee-jerk reactions
• Recognize what you really want from a situation; select behaviors that move you toward that goal

• Assume that all people in your network are stakeholders; what makes someone influential or not influential? how can you discover how others view you?
• Analyze your personal power relative to the person(s) you’re trying to influence as well as your level of dependency on them
• Decide what you have to “exchange” with the person(s) you’re trying to influence (i.e., making deposits in their “emotional bank account” so that you can expect to make periodic withdrawals)
• Determine how much commitment you need from the person(s) you’re trying to influence; how far do you need to move them and what is the best medium for you to utilize?
• Assess your current level of credibility within your network; what can you do to build your credibility in their eyes?
• Learn how to ask effective questions that engages the person(s) you’re trying to influence and helps them shape your “argument”
• Learn how to sell your position both logically and emotionally 

• Identify the four generations currently in the workplace and their different world views
• Recognize the fundamental differences in their world views and why it's important to understand
• Learn the specific events and situations that shaped Generation Y and how it impacts their behavior in the workplace
• Identify methods to market and sell more effectively to Generation Y customers
• Identify methods to work more effectively with Generation Y throughout the employment life cycle

• Understand and be able to enumerate the three fundamental principles of career management
• Recognize the importance of and the steps to creating a business plan for managing your career
• Identify your core values and understand the linkage to organizational success
• Learn and begin to utilize a framework for tracking how you're performing in your current job
• Identify questions that would be useful for you to ask in an informational interview

• Identify the myriad networking opportunities that exist in the business world today; identify why each of these opportunities might be of personal value to you and to AWAC
• Define what is effective selling and how to avoid looking like a traditional salesperson at networking events
• Identify what it is that you have to offer others at networking events, instead of only identifying what you can obtain
• Create a game plan ahead of the networking event to ensure you’re prepared and that you achieve your goals; identify the value to you of being prepared and how that impacts your future relationships
• Learn ancillary skills for interacting with others at networking events (i.e., “you’re onstage”, be focused on them, handling their questions, engaging others who seem left out, divulging appropriate information)
• Learn about the “art of small talk” (how to politely break into a conversation already in progress, contributing to the conversation, politely exiting a conversation); craft a 30-second elevator speech to let others know what you can offer them in terms of products and services
• Identify various methods for staying connected with people you’ve networked with so you can continue to build relationships with them

• Understand what constitutes "productivity" in the workplace
• Understand what's at the root of "time management"
• Learn the difference between tasks and appointments and how to do the "right" things first
• Identify strategies for coping with various kinds of interruptions to get back on track quickly

• Recognize what behaviors make the "effective " presenter stand out from the merely "ordinary"
• Identify how your fear of presenting manifests itself and how to manage that fear
• Learn the 3 key points that make you look like a "pro": practice, rapport, and organization
• Learn a checklist to focus on a specific audience's needs, interests, and priorities and target your presentation accordingly
• Learn how best to organize an impromptu presentation

• Identify the importance of "grabbing your audience" from the outset of your presentation
• Understand how to utilize various delivery techniques (vocal projection, eye contact, movement, gestures, and pausing) to support your message and not detract from it
• Learn appropriate methods for posing questions to your audience
• Handling audience questions and objections effectively
• Utilize a framework for organizing your presentation when you have an hour or more to prepare
• Learn to use visual aids to effectively support the presentation

• Discuss how you derive your performance goals and how they relate to organizational goals
• Identify the purpose of performance goals and demonstrate how to write ones that are "SMART"
• Define what constitutes long-term goals and utilize a model for planning them
• Identify the reasons we procrastinate and identify ways to overcome procrastination

• Explore Maslow’s research as it pertains to your organizational culture
• Distinguish a supervisor/manager from an individual contributor; how to transition into the supervisory role (i.e., managing former peers)
• Behavior #1: Focus on Specific Performance and its Outcomes: Why it’s important, opportunities to demonstrate, and how to craft your message

• Behavior #2: Foster Open Communication with Employees: How to “ask for information/feedback” and “give information/feedback” to fostertwo-way communication
• Behavior #3: Actively Listen to Employees & Issues: Understand obstacles to listening, learn personal listening flaws, and generate tips for more effective listening. Learn a formula for empathic listening.
• Behavior #4: Set Goals and Follow Up: Review SMART goals, how to create them, and the benefit derived from them; identify 4 ways to follow up on work or goals you’ve assigned
• Behavior #5: Build & Maintain Productive and Results-Based Relationships: Analyze how the team works well together, how they can improve, and how they share information and power effectively.

• Supervisory Activity #1: Coach and Develop Good Performers: Learn the value of developmental coaching; debunk myths of why managers don’t coach; learn a 7-step process to Developmental Coaching
• Supervisory Activity #2: Coach Sub-Standard Performance and Behaviors: Identify why performance improvement coaching is important to the employee, supervisor, and the organization; learn a 7-step process to Performance Improvement Coaching

• Supervisory Activity #3: Delegate: Understand why supervisors don’t delegate, learn the consequences/benefits to employees/supervisors/organization, learn a 6-step process to successful delegation
• Supervisory Activity #4: Resolve Conflict: Learn the key conflict resolution strategies and when each is appropriate; brainstorm steps to mediate conflict between team members
• Supervisory Activity #5: How to Solve Non-Interpersonal Business Problems. Learn a 4-step model for solving non-interpersonal problems

• Identify examples of "good" customer service vs. "bad" customer service
• Learn the nine telephone standards that customers most often request
• Practice a formula for asking questions that helps both parties get what they want and need
• Learn how to solve problems as well as how to handle the "irate" customer
• Identify methods for utilizing voice mail as the tool it was intended to be

• Understand what constitutes productivity in the workplace
• Learn the true meaning of "time management" and what is at its root
• Identify what you do and don't have control over during the workday
• Differentiate between "tasks" and "appointments" and learn to prioritize to do the right things first
• Understand the benefits of planning and why most people avoid it
• Differentiate between events that are "urgent" and those that are "important" and know how to approach each
• Learn what constitutes a long-term plan and utilize a model for creating one
• Learn and practice a model for planning weekly and planning daily and how they support each other
• Understand the nature of interruptions and how to handle them quickly to get back on track
• Identify the reasons we procrastinate and brainstorm ways to overcome it

WEBINARS 101: CREATE & FACILITATE DYNAMIC VIRTUAL LEARNING EXPERIENCES

(2 hour webinar plus teachback)

• Learn the basic tools you'll need to make the most of your webinar platform (Adobe ConnectPro, DimDim, Genesys, GoToMeeting, Live Meeting, Lotus SameTime, Webex)
• Learn a checklist for considering your audience before scheduling or creating a webinar
• Learn and practice a framework for organizing your webinar to keep your participants engaged
• Understand and practice how to use key delivery techniques to support your webinar
• Identify specific tools of your webinar platform to enhance your webinar